Protocols in our facilities

• The facilities are cleaned and disinfected more frequently.
• Use of hospital-grade cleaning products that are innocuous and safe for human health.
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory.
• We have put up protective screens in customer service areas.
• No more than 2 people can use the lift at the same time and must wear a mask while inside.
• Sanitiser, gloves and masks available to guests.
• The air conditioning system has been adjusted to guarantee the air is in constant circulation.
• Spaces have been redistributed to ensure social distancing measures.
• Insofar as possible, payments should be done by credit card.

Protocols in our rooms

• Rooms are cleaned in accordance with the 5 HTA protocols, which aim to thoroughly disinfect high-risk contact areas.
• We can provide minibar service upon request.
• Stationery and non-essential items have been removed from rooms.
• Amenities kits (dental hygiene kit, shaving kit, comb, shoeshine, etc.) available upon request.
• Room keys are disinfected before handing them over to guests.
• Towels and bed linen are washed at high temperatures.
• Remote controls are wrapped in plastic that will be changed regularly.
• Open or foot-operated waste bins lined with a bag.
• Vent filters are cleaned regularly.

Protocols in our pools

• Limited access.
• Using a towel is obligatory.
• Disinfection products available for guests.
• Hammocks must be at least 1.5 metres apart.
• There will be a designated member of staff to manage the hammocks.

Catering protocols

• Continental or Buffet breakfast depending on the area, prepared with every safety guarantee and a commitment to quality and proximity.
• Shared products have been replaced with single-dose alternatives.
• Limited access to ensure the safety distance is maintained between tables and guests.
• We use non-reusable tablecloths and napkins.
• Orders are served following all safety measures.
• The hotel offers take-away meals.
• The restaurant and café menus have been removed from dining areas.

Protocols of our employees

• All members of staff know the new health and safety protocols.
• The staff will have their temperature taken daily.
• Our employees have been provided with the necessary personal protective equipment.
• Staff uniforms are washed and disinfected daily.
• Reception staff will disinfect the counter every time they finish attending a guest.

Check our SB SAFETY PROGRAMME to learn about the safety protocols we have implemented at SB HOTELS.